FAQs

Nick's on Henderson St, Bridge of Allan

See the "Bridge of Allan" section of our website for information about Nicks on Henderson Street.

Cook School Vouchers

The Cook School is currently closed for refurbishment. All vouchers for the Cook School, regardless of expiry date, will be valid when we reopen with our new look Cook School in 2022!

We appreciate your support and patience at this time.

For more information, see the Cook School section of our website.

Online Shop 

Our online shop is currently still in the process of being set up.

I am about to place an order on your website how do I know that my details are secure?

Our website is on a secure server at an https://nicknairn.com - if you check your web browser, you should see a padlock in where you enter the web address - this indicates that you are on a secure server. Our site and processes are fully GDPR compliant and we use the secure online credit and debit card transaction company Sagepay to process our online payments. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Our security certificate (SSL) is provided by Comodo, one of the most trusted signs on the internet.

Can you deliver outside the UK?

Yes, we will contact you regarding any additional delivery charges and will require payment of these before we can dispatch the goods. Deliveries to Northern Ireland, the Isle of Man and the Scottish Highlands and Islands may also incur an additional charge, which we will contact you about.

I have just placed an order online when can I expect it to be delivered?

E-vouchers are delivered instantly via email but can also be found in your online account as soon as you’ve completed your purchase. If you ordered gift packaging, in most instances delivery will be within 3 working days.

Products ordered from the online shop will typically be delivered in 3 working days. Orders containing non-gift voucher items will delivered by an independent carrier. If there is no-one to accept the delivery a card will be left for you to arrange an alternative delivery time direct with the carrier. THE CARRIER WILL MAKE A CHARGE FOR THIS SERVICE. To avoid this please choose a delivery address where the order can be signed for. Or contact the School and let us know if there is a safe place or a neighbour that the delivery driver can leave it. Where express delivery is requested orders must be received by midday in order to be delivered the next working day.

Cook School General Enquiries

Please be aware, the Cook School is closed at present for refurbishment.

I have a group of 10 friends and we would all like to come to a cooking experience together is this possible?

Certainly and it’s a great way to spend a day with friends. Call us and we can advise on dates where we can accommodate you.

My son is a budding chef and is 14 years old can he attend a cooking experience?

Cooking experiences are designed for persons 16 years and over. We do however occasionally offer specific classes for children, for example 10-15 year olds can attend Foodies & Future Chef days – a paying adult must attend with each child.

My friend is dropping me off can they stay and watch?

There are no facilities to observe on the day. The day is structured so everyone attending is fully participating. If you are lucky you will cook and prepare more than you eat on the day so you will be able to take home your creation to show off!

Will I have a copy of the recipes to take away with me?

Yes – everyone attending a class will have a full copy of all the recipes cooked and demonstrated during the day.

I have booked dinner for the evening after my cooking experience - will I want a big meal after a 1 day experience?

Probably not – you will be finishing your last course of a late 3 course lunch around 4:15pm. We’ve found people generally don’t want a big meal after a day of eating and drinking at the school. Maybe a light supper later that evening.

Will I be able to take food I have cooked home?

You do eat what you cook on the day. Although quite often you will prepare more food than you eat, particularly on a full day course so you will be able to box this up and take it away with you.

Do you serve wine on the day?

We do serve wine with your lunch so if your cooking style is with a glass of wine in hand it’s a good idea to organise transport to and from the school.

Can I come by myself or do I need a partner?

Around 50% of people attend the experiences by themselves and find a fellow cook to partner up with for the day. Others like to come with a friend or as part of a group. There’s no right or wrong and we’ll make sure you are looked after if you are on your own.

Will I be on my feet all day?

For the demonstrations you will be seated and for the hands on cooking you will be standing. So for a 3 hour experience, you will be on your feet for 30-40 minutes, for a 1 day experience you will spend a couple of hours on your feet throughout the day. If you have any mobility issues, we can provide a stool whilst you cook

What should I bring?

We will provide everything you need for your cooking experience. You might want to bring your phone (or a camera) to capture your finished dishes as they are plated up before you tuck in! Evidence to any doubting family and friends that you were a master chef for a day!

What should I wear?

Our cooking experiences are informal and relaxed so wear what you feel comfortable in. We will provide you with an apron to wear for the day. There will be part of the day spent on your feet at the workstation so we recommend comfy footwear.

What time do cooking experiences start and finish?

Your cooking experience start and end time will be confirmed on your booking confirmation. You can find this information in your account online in the ‘bookings’ section. If you were gifted a cooking experience, the start and approximate end times should be on your gift booking confirmation. If you don’t have this to hand, look up the experience you are attending in the cooking & dining experiences section of our website. The start and approximate finish time will be listed here. We recommend that you arrive 10-15 minutes before your experience starts